What Our Patients Are Saying About Us

Waukesha Memorial Hospital

Find out directly from our patients how they feel about the care we provide. We partner with Press Ganey, one of the leading patient satisfaction firms in the country, to routinely survey patients about their level of satisfaction with the care they received at our facilities. Feedback and input is just one of the many tools we use to design continuous improvement processes to meet patient needs and create an optimal healing environment.

After all, we all have a reason to live - and we want to keep you healthy or restore your health so you can get back to yours.

Patient comments are updated routinely and reflect a sampling of the most recent input received from our Press Ganey patient satisfaction surveys.

Birthing Center

• "The nurses before, during and after delivery were amazing! I loved their support, care & kindness - I was sad to leave!"
• "I would definitely recommend Waukesha Memorial. Excellent experience, very professional but very comforting as well."
• "Your nursing staff made the experience so easy!" 
• "Waukesha Memorial Hospital does a fabulous job making patients feel welcome and cared for." 
• "We have had a wonderful experience all around with the birth of both of our children. If we have a third child we will be back."
• "An overall great experience. We will recommend this hospital to anyone and everyone we can."

Center for Breast Care

• "Very personable, kind, efficient." 
• "As strange as this may sound, I look forward to going to my mammogram appointment because of the wonderful atmosphere and the fantastic staff. It is a class 1 institution!"
• "Staff extremely helpful, friendly and knowledgeable."

Day Surgery

• "Felt very confident.  I would not go to any other hospital but Oconomowoc Hospital for any surgery or tests, even though I live in Watertown and do not drive." 
• "My experiences as both a patient or family member have always been excellent at WMH. If it weren't for some pain or discomfort, it would be like being at a spa - everybody is sooooo nice, caring & accommodating."
• "My 'team' was amazing!  I felt like a queen."
• "I cannot say enough about the staff in Day Surgery. They are the best."
• "The nurses and anestehesiologist bent over backwards to be accommodating."

Emergency Department

• "Very excellent hospital - nothing negative to say.  Wonderful staff - Very clean surroundings. Privacy was provided at all times - Be proud of your staff!"
• "I was very worried because my 10 month old daughter fell out of her crib on her head and everyone took excellent care of her!"
• "You could not ask for better."
• "These people were on top of it at all times!"

General Comments

• "It was great to be treated personally, not just a number."
• "I am impressed with your hospital as a patient during heart surgery three years ago and all subsequent visits. Keep up the exceptional care."
• "The doctors I saw were exceptional, took a great deal of time explaining my condition, treatment options, etc."

• "My care from the get-go, was 1st class. The process was well executed and I could not have asked for a more professional and personable staff!"

• "From moment one EVERYONE [sic] at Waukesha Memorial was astoundingly helpful and exemplarily [sic] professional and I am so blessed to have had the good fortune of being treated at Waukesha Memorial."

• "You should be proud of the nursing care.  Nurses were delighful, comforting, reassuring and attentive.  I can't say enough about the nursing!" 

GI (Gastrointestinal) Center

• "All of your nursing staff was excellent. Hope I never get sick enough to be back but your people were great." 

Heart Care (Inpatient)

• "Becky & the entire ICU & care floor were beyond belief good!!!"
• "This is the best hospital ever."
• "The staff could not have been more friendly, courteous and skillful." 
• "I would like to move entire hospital and staff to Tallahassee!"

Lab

• "The person who took my blood out of my arm was the best I ever had. I did not feel the needle." 
• "Waiting area seemed comfortable, but I didn't have to wait."

Medical Floor (Inpatient)

• "Waukesha Memorial and staff always do an excellent job." 
• "I was treated with kindness and consideration and given excellent care during my stay at the hospital."
• "I will recommend your hospital to all of my friends."

Neuro (Inpatient)

• "I received excellent care, with a battery of tests - all in less than 24 hours after admission into the Emergency Dept. My rating - A1. Nice job!!!" 

Orthopedic Center

• "Wish I had kept a list of all the staff that went above my expectations today. Good help is hard to find; you certainly have found exceptional staff." 
• "Absolutely SUPERB care!"
• "Sometimes I felt like I was the only one they had to care for."

Pain Management

• "I had to stay awhile after my procedure due to dizziness. The nurses were very helpful and very concerned about my welfare. They were two of the nicest nurses I have ever had."

Radiology (MRI, CT, Ultrasound, Etc.)

• "Staff were especially wonderful!"
• "The staff and facilities at Waukesha are excellent."

Regional Cancer Center

• "I've told everyone I talk to about my breast cancer about how well I was treated during my treatment. I was very comfortable throughout the time I was there."
• "I was always greeted with kindness. I felt very comfortable coming to this office."
• "From the time I walk in the door til the time I leave, the care everyone gives me, makes me feel like a princess!" 

Surgical Floor (Inpatient)

• "Without exception, the nicest group of people I've ever run into - RN's, CNA's, etc.  Most helpful, cheerful."
• "An amazing bunch of people - wonderful."
• "Nursing staff was wonderful. All shifts and all staff were great." 
• "The nurses really made me feel like I was their only patient."
• "Food was excellent and being able to order what and when you want was outstanding."

Women's Health

• "Answered all questions and went beyond what I expected to make me informed and comfortable."
• "I have been going to the Women's Center for 6 months.  I love all the staff there they do a wonderful job - and work wonderful together."

Read more comments from ProHealth Care patients.